Dr Tara O’Neill: Terms & Conditions

I am very pleased you have decided to use my service and I will do our best to offer you the most effective help I can.

In order to ensure things run smoothly and keep everything transparent, I would like to draw your attention to a few housekeeping points.

Costs

Individual and couple therapy sessions £85.00 per hour
Routine letters and correspondence £40.00 per hour
Formal assessment reports Quoted individually
Training Days Quoted individually
Legal rates Standard LSC rates

Payment

Over the years I have learned that things go much more smoothly if people pay on the day. I accept cash, cheques and most major credit and debit cards.

In cases where an invoice is issued, I would respectfully draw your attention to the fact that after the settlement period of 14 days I will charge interest on any unpaid accounts.

Cancellation policy

I understand that sometimes life can throw things at us that make it necessary to cancel at very short notice. Unfortunately, I am often unable to fill therapy session appointments vacated with little notice so I do have to make a charge for last minute cancellations. The policy is as follows:

Cancellation with 48 hours notice: No charge
Cancellation within 48 hours of appointment 50% of session cost

Availability

The service offered is an outpatient service that operates during office hours only. I do not currently employ administrative staff but you are welcome to email me with anything that will not wait until your session on tara@briersoneill.com

I will then contact you when possible. However, please appreciate that I am not in a position to enter into extended correspondence or use email as a substitute for face-to-face contact.

I appreciate that mental health emergencies do not keep to office hours. However, I need to make it clear that I am not in a position to offer emergency care, and that the phone line and business emails are only accessed between 9.00 to 5.00 during the working week. If you think you may be likely to require crisis support I will of course help make a plan with you regarding the best person or services to contact during our sessions.

In emergencies I would advise you to contact your GP or local out of hours GP service, or present to Accident and Emergency. You can also talk to the Samaritans 24 hours a day on 08457 90 90 90.

Confidentiality

I understand how important it is that your private information is kept private. I will make every effort not to disclose information about you to any third party without your explicit permission unless I believe you pose a risk to yourself or someone else, in which case the usual boundaries are suspended.

Other exceptions to this rule are:

  1. If you are a minor. In this case the policy is more flexible since parents carry a level of responsibility for their children’s wellbeing. However, the effectiveness of therapy can sometimes depend on children and adolescents feeling they can speak openly without what they say being reported back to their parents, so the level of confidentiality afforded to minors tends to have to be negotiated on a case-by-case basis.
  2. If you are being assessed in the context of legal proceedings then anything you say to me or observations I make will be included in my assessment reports. This is in order that I comply with our obligations to the courts as a professional witness.

Records

I do keep formal records as I am required to do so by my professional bodies, and these are stored electronically but are encrypted and password protected. I will not share your records with anyone unless I receive direct written permission from you or in the extremely unlikely event a court has subpoenaed them. The Data Protection Act stipulates that confidential records should be destroyed immediately their purpose has been served, although it is standard practice within the NHS to keep records for much longer. My compromise is therefore to keep records for 4 years after discharge, after which I will delete/ securely, destroy them.

For further information please view my GDPR statement